We are excited to have started our Plaza Pickup Service for pre-paid web orders and phone orders. This service is available during 12-4pm Tuesday-Friday and 10am-2pm on Saturday. Have you heard about our Community Reads @ Home program yet?

Shipping FAQs

Q: Does Kepler’s offer tracking for online orders?
A: A tracking number can be requested at orders@keplers.com. Please provide your five-digit order number. 

Q: How do you calculate shipping costs?
A: Shipping costs are based on what Kepler’s is charged by our distributors and the mail carriers. The total shipping charge will automatically update based upon the number of books in your order. Any order of $150 or more will receive free standard shipping.

Q: I am buying books for a friend/family member. Can I ship the books directly to them?
A: Yes, you can. The shipping address and the billing address do not need to match. As long as the billing address matches the credit card used for the purchase, the books can be shipped anywhere in the United States or to select U.S. territories. 

Q: Can my books be gift-wrapped?
A: Gift-wrapping is available for a fee of $1.50 per item being wrapped. All books in an order must be wrapped, but there is no minimum or maximum number of wrapped books. 

Q: What type of box should I expect my book(s) to arrive in?
A: Your book(s) will arrive in a brown package or box, depending on the quantity of titles ordered. The box will have the books and a packing slip inside. 

Q: Is my package insured?
A: Yes. All packages shipped by Kepler’s are insured by the mail carrier.

Q: How long will my book(s) take to arrive?
A: The amount of time it takes your book(s) to arrive will depend on a few factors, including which distributor warehouse it is coming from and any delays in shipment from the mail carrier. The shipping times for standard media mail shipping is 3-5 business days. If it is longer, you will be notified when the order is processed. 
(Due to the situation with COVID-19, there have been delays with USPS, UPS, and other delivery services. We apologize for longer than usual shipping times). 

Q: I used expedited shipping, but my book has not arrived and it’s been several  days later. Is something wrong?
A: Due to the current situation related to COVID-19, our distributor and USPS have been experiencing delays. Shipping times might be longer than normal.

Q: I only received a partial shipment of my books. What’s wrong?
A: This could be due to two common causes. 
One is that the Kepler’s distributor ships from a primary warehouse in Oregon and a secondary warehouse in Tennessee. Occasionally, books are only available in the Tennessee warehouse. If an order is partially shipped from each of the two separate warehouses, the books from Tennessee will take longer to arrive. Rest assured, all of your books are on their way!
Secondly, on occasion, books will be backordered at the distributor. This usually is due to a book going through a reprint. We do our best to communicate when a book is backordered, including an expected date of shipment, if provided by the publisher. If this is the case, the rest of the order will ship first, with the backordered title shipping separately when it becomes available.

Q: How do orders for author events work?
A: If you are unable to attend an event but would like a book signed by the author, Kepler’s is happy to get a book signed for you. Please indicate in the “ Order Comments” field whether you would like to book personalized to you. We will have the book signed for you at the event, and it will be shipped out in the following 1-2 business days. You will be provided with a tracking number at that time. If there are any restrictions concerning the signing (book limits, signatures only, etc), they will be communicated to you before your order is processed.

Q: Am I a Literary Circle Member?
A: The Literary Circle is an annual paid membership with Kepler’s Books. All members earn $10 toward their next purchase for every $100 spent on books, and receive invitations to annual member sales. There are additional benefits for higher levels of membership. Your membership number is your phone number associated with the membership. Online orders can be applied to the accruement of points. Please put your membership number in the appropriate field when placing an online order and your points will be added to your account.