Order FAQs

Q: What is your return policy? 
A: 

We value you as a customer, and it is important to us that you are completely satisfied with each purchase. Items may be returned directly to the store or shipped to the store.  We do not accept returns on travel and test prep books, magazines, or sale merchanise. 

Items must be:

  • Returned within 30 days of purchase 
  • Accompanied by a receipt, packing list, or other proof of purchase.
  • In saleable condition

Returns will be credited using the method of initial payment.  

Shipping charges will not be included in the total refund amount unless the wrong book or a damaged book was shipped.


Q: What happens if I do not pick up my order?
A: We hope you will pick up your order quickly, though we understand that’s not always possible.

  • You will receive emails when your order is ready, after 14 days, and a final reminder before your order exceeds our holding period.  
  • Your items are no longer returnable 30 days after your order is ready for pickup. 
  • Any items unpicked up after 90 days will have exceeded our holding period and will be returned to our shelves.

Q: What happens if I need to change or cancel my order?
A: Just let us know! Whether you realize you already have that book at home or just need your order shipped, you can always reach out to us and we're happy to help. Contact us at orders@keplers.com or by calling the store at 650-324-4321 (For online orders be sure to have your five digit order number handy!).