We are excited to have started our Plaza Pickup Service for pre-paid web orders and phone orders. This service is available during 12-4pm Tuesday-Friday and 10am-2pm on Saturday. Have you heard about our Community Reads @ Home program yet?

Frequently Asked Questions

How do I create a Kepler's account?

  1. Direct your web browser to https://www.keplers.com

  2. Click the orange LOGIN button in the upper right corner

  3. Under “USER ACCOUNT”, click on “Create new account”

  4. Type in a username you’d like to use for your account (e.g.: johnsmith123)

  5. Type in your email address (e.g.: johnsmith@gmail.com)

  6. Click the box next to the text that reads, “I’m not a robot”

  7. Click on CREATE NEW ACCOUNT

  8. Sign in to the email you used to create your account and look for a new email from Kepler’s Books
    ​​​​​​​      ​​​​​​​​​​​​The subject line will read “Account details for ____ at Kepler’s Books”

  9. Click on the link in the email

  10. Click on the button that says LOG IN 

  11. In the text box labeled “PASSWORD,” type in the password you’d like to use for this account

  12. Type in the same password into the box with the label “Confirm password”

  13. Scroll to the bottom and click on SAVE

  14. Click on the Kepler’s Books and Magazines text logo in the upper left hand corner of the page

  15. You are now logged in to your account!

To sign out, click on the LOGOUT button in the upper right hand corner of the page

How do I sign into my Kepler's account?

  1. Direct your web browser to https://www.keplers.com

  2. Click the orange LOGIN button in the upper right corner

  3. Enter your username 

    1. This is NOT your email address associated with your account, it is specific username you created for keplers.com

  4. Enter your password

  5. Click LOG IN

  6. The menu will allow you to access your past orders, wish list, billing information, and more

    1. To navigate to the Kepler’s home page, click on the Kepler’s Books and Magazines text logo in the upper left hand corner of the page

      1. From there, you can search for books using the search box next to the orange magnifying glass

How do I place an order?

  1. Sign into your keplers.com account (see above)

  2. You can search for books using the search box next to the orange magnifying glass  at the top of the page 

    1. You can also click on STAFF PICKS under the search bar to see recommendations from Kepler’s staff or hover your cursor over BROWSE to access other useful book-browsing menus

  3. Once you’ve accessed a book you’d like to purchase, click on to add the book to your virtual shopping cart

  4. After you’ve added all your desired titles to your cart, click on the cart symbol in the upper right corner of the page:

  5. Click CHECKOUT

  6. Check that the email address listed is the same as the one to which you'd like to have your order confirmation emailed."

    1. This email should be the same email address as the one you used to initially create your account

  7. Click NEXT

  8. Enter the address to which you’d like your books to be shipped

  9. Click NEXT

  10. Select the shipping method you’d like to use by clicking on the circle next to its corresponding text

    1. will become when your shipping method has been selected

  11. Click NEXT

  12. If you have a gift card, click on the box next to YES (if not, click NEXT)                    

    1. will become

    2. Click on the blank box that appears, and type in the full number on the back of the card, under the barcode

      1. The number will have a total of 12 digits, starting with a 1 to the left of the barcode and another single digit to the right of it

    3. Click NEXT

  13. Enter your credit card information

    1. Even if you have a gift card, you’ll need to enter credit card information in case the gift card balance is not enough to cover the entire purchase, including shipping and tax

  14. Click NEXT

  15. If you are a Kepler’s Literary Circle member, enter your phone number by clicking on the white text box underneath the words “Membership ID,” then click NEXT

    1. If you are not a Literary Circle member, click NEXT

  16. Enter the billing address associated with your credit card, then click NEXT
  17. Type in any comments you’d like staff to see by clicking on the white text box under the words “Order comments”

  18. Click REVIEW ORDER

  19. Review all the information you’ve entered

    1. If it all looks correct, click SUBMIT ORDER

    2. If you need to make an edit to your information, click BACK

  20. Your order will be sent to one of our online order specialists, and you will receive a confirmation email at the email address you provided. Thank you for supporting Kepler’s Books and Magazines!

Shipping FAQs

Q: Does Kepler’s offer tracking for online orders?
A: A tracking number can be requested at orders@keplers.com. Please provide your five-digit order number. 

Q: How do you calculate shipping costs?
A: Shipping costs are based on what Kepler’s is charged by our distributors and the mail carriers. The total shipping charge will automatically update based upon the number of books in your order. Any order of $150 or more will receive free standard shipping.

Q: I am buying books for a friend/family member. Can I ship the books directly to them?
A: Yes, you can. The shipping address and the billing address do not need to match. As long as the billing address matches the credit card used for the purchase, the books can be shipped anywhere in the United States or to select U.S. territories. 

Q: Can my books be gift-wrapped?
A: Gift-wrapping is available for a fee of $1.50 per item being wrapped. All books in an order must be wrapped, but there is no minimum or maximum number of wrapped books. 

Q: What type of box should I expect my book(s) to arrive in?
A: Your book(s) will arrive in a brown package or box, depending on the quantity of titles ordered. The box will have the books and a packing slip inside. 

Q: Is my package insured?
A: Yes. All packages shipped by Kepler’s are insured by the mail carrier.

Q: How long will my book(s) take to arrive?
A: The amount of time it takes your book(s) to arrive will depend on a few factors, including which distributor warehouse it is coming from and any delays in shipment from the mail carrier. The shipping times for standard media mail shipping is 3-5 business days. If it is longer, you will be notified when the order is processed. 
(Due to the situation with COVID-19, there have been delays with USPS, UPS, and other delivery services. We apologize for longer than usual shipping times). 

Q: I used expedited shipping, but my book has not arrived and it’s been several  days later. Is something wrong?
A: Due to the current situation related to COVID-19, our distributor and USPS have been experiencing delays. Shipping times might be longer than normal.

Q: I only received a partial shipment of my books. What’s wrong?
A: This could be due to two common causes. 
One is that the Kepler’s distributor ships from a primary warehouse in Oregon and a secondary warehouse in Tennessee. Occasionally, books are only available in the Tennessee warehouse. If an order is partially shipped from each of the two separate warehouses, the books from Tennessee will take longer to arrive. Rest assured, all of your books are on their way!
Secondly, on occasion, books will be backordered at the distributor. This usually is due to a book going through a reprint. We do our best to communicate when a book is backordered, including an expected date of shipment, if provided by the publisher. If this is the case, the rest of the order will ship first, with the backordered title shipping separately when it becomes available.

Q: How do orders for author events work?
A: If you are unable to attend an event but would like a book signed by the author, Kepler’s is happy to get a book signed for you. Please indicate in the “ Order Comments” field whether you would like to book personalized to you. We will have the book signed for you at the event, and it will be shipped out in the following 1-2 business days. You will be provided with a tracking number at that time. If there are any restrictions concerning the signing (book limits, signatures only, etc), they will be communicated to you before your order is processed.

Q: Am I a Literary Circle Member?
A: The Literary Circle is an annual paid membership with Kepler’s Books. All members earn $10 toward their next purchase for every $100 spent on books, and receive invitations to annual member sales. There are additional benefits for higher levels of membership. Your membership number is your phone number associated with the membership. Online orders can be applied to the accruement of points. Please put your membership number in the appropriate field when placing an online order and your points will be added to your account.  

Contacts & Support

Questions about book orders: orders@keplers.com

Customer Service and book questions: service@keplers.com

Questions about having a book carried by Kepler's: buyer@keplers.com

Questions about having a children's book carried by Kepler's: kids@keplers.com 

Questions about events contact Kepler's Literary Foundation: events@keplers.org

For information on proposing an event to Kepler's Literary Foundation click here

Email Kepler's Literary Foundation about events: events@keplers.org

How to Schedule a Plaza Pickup

PLEASE DO NOT CREATE A PICKUP APPOINTMENT UNTIL YOU HAVE PLACED AN ORDER AND RECEIVED CONFIRMATION THAT IT IS READY TO BE PICKED UP!

Create a Plaza Pickup Appointment

  1. We will email you a link to book your appointment once your order is ready for pickup. Click this link.

  2. Once you’re on the Kepler’s Books and Magazines Schedulicity page, click on the purple Schedule Now button on the right side of the screen

  3. Scroll down the page to find a date and time that works best for you

  4. Click on the corresponding row for that date and time

  5. Once you have reviewed the information that pops up on the screen, click on the purple Select This Class button

  6. Type in your email address and click Next

  7. Type in your first name, last name, phone number, and a password you would like to use for Schedulicity

  8. Click Create My Profile

  9. Review the information on the next page

  10. Click on “+ add a message” underneath the date and time of your pickup, and type in your order number 

  11. Once you have verified all of the information, click the purple Book My Visit button on the right side of the screen

  12. A confirmation email will be sent to the email address you used to create your Schedulicity account

 

Cancel or Reschedule an Appointment

  1. Go to https://www.schedulicity.com/

  2. In the upper right corner of the screen, click on the white “Login” button

  3. Type in your email address, and click Next

  4. Type in your password, and click Sign In

  5. Click on the appointment you’d like to cancel or reschedule

  6. Click Cancel/Reschedule

  7. Select one of the three options

  8. If you select Cancel It And Reschedule, follow the instructions from “Create a Pick-Up Appointment” to create a new pick-up appointment

 

Frequently Asked Questions

Q: Why is the time slot I’d like not available?

A: Only eight customers may select a given 30-minute time slot. If that slot does not appear as an option, it has been filled. 

 

Q: Why can only 8 customers select a given time slot?

A: In order to maximize customers’ ability to engage in social distancing and keep staff-to-customer interaction to a minimum, the eight-person-per-slot policy was implemented. 

 

Q: How will I be able to pick up my books?

A: Your books will be marked with your name, and placed on a table at the front of the store, facing the grassy knoll and El Camino Real. The entrance to the store near the elevators and Café Borrone will be locked and not in use. 

 

Q: What if I miss my pick-up time slot?

A: If you are unable to make it to the store during your reserved time slot, you will have the opportunity to schedule another pick-up slot. Simply follow the instructions under the header “Cancel or Reschedule an Appointment”, or give us a call.

 

Q: Am I required to wear a mask when picking up my books?

A: Yes, you are required to wear a mask at all times while at the Menlo Center including the Plaza in front of the store. 

 

Q: Will the store be accessible to customers? 

A: The store will be closed completely, and there will be no public restroom available for customer use. Unfortunately, we will not be able to make exceptions to this policy in order to maintain social distance between our staff and customers.